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Viewing and updating your transaction or annual transfer limits
Limits are determined at the time of account setup, based on the documentation shared with the bank. If “unlimited” was specified, that applies by default. For updates, please contact Karbon Support.
Tracking transfer status: payer to Karbon and Karbon to bank
From payer to Karbon: Ask your payer to share the tracking link or transaction reference
From Karbon to your bank: Track live status from your Karbon FX dashboard
Documents required for business account registration
We require standard KYC documents depending on your business type (e.g., sole proprietor, partnership, private limited). Our onboarding team will guide you during registration.
What to do if a payment fails
Contact Karbon Support immediately. We’ll help you identify the issue and resolve it promptly.
Supported currencies for international transfers
Excluding restricted countries and its respective currencies by RBI for ex: Russai, Ukraine - Rest all are supported but we would suggest checking with Karbon Support once before initiating any transfer.
When will incoming payments show in my Karbon account?
Fedwire (US Domestic): 0–1 business days
ACH: 2–3 business days
SWIFT: 1–3 business days
SEPA: 0–1 business days
Where to find your bank or account details
Account details are shared via email on the day of account activation. If you can’t locate them, contact Karbon Support, and we’ll resend them.
Settlement timelines to your Indian bank account
Transfers initiated before 3 PM (forex cut-off time): Same-day settlement by EOD
Transfers after 3 PM: Credited on the next working day
Requesting updates to your profile information
Please contact Karbon Support to request updates to your profile. Our team will make the necessary changes from the backend.
Using the outward remittance calculator
Yes, you can access the remittance calculator from the Karbon FX dashboard to estimate charges and conversion rates.
Exporting transaction data for reconciliation
Yes, transaction data can be exported from your dashboard in standard formats suitable for reconciliation and reporting.
Steps to create a payment link
Log in to your Karbon FX account, go to the payment section, enter the recipient details, and generate a shareable payment link.
Inward remittance fees and pricing
You can refer to our Inward remittance pricing calculator for the latest fee structure, including currency conversion and transfer charges.
Is a FIRA issued for every inward transaction?
Yes, a FIRA is issued for every eligible inward transaction and shared with you automatically.
How to download your e‑FIRA
Your e-FIRA is:
Emailed to your registered email ID
Available for download from the Karbon FX dashboard
Getting a GST invoice for ITR filing
Yes, GST-compliant invoices can be provided upon request. Please email the support team to receive yours.
How can I generate an invoice?
You can generate invoices directly from the Karbon FX dashboard. Just enter the required details and the invoice will be auto-generated and downloadable.
Which currencies are supported for international transactions?
Reach out to Karbon Support and we will help
What should I do if a payment fails?
Excluding restricted countries and its respective currencies by RBI for ex: Russai, Ukraine - Rest all are supported but we would suggest checking with Karbon Support once before initiating any transfer
