To update your profile details (e.g., contact info, address, bank details), please reach out to Karbon Support with your request.
Important Notes:
Changes to legal entity name, registered address, or bank account details usually require supporting documentation.
The exact documents needed will depend on:
The type of change
Your account profile (e.g., individual, company, partnership)
Why we don’t list all document requirements upfront:
Each change is reviewed individually by our internal teams.
This ensures we only request documents that are genuinely required, avoiding unnecessary back-and-forth.
Once we review your request, we’ll confirm exactly what’s needed so you can provide everything in one go.
Where can I find my bank/account details?
Your bank/account details are shared with you via email on the day your Karbon FX account is activated.
If you can’t locate them:
Search your inbox for the activation email from Karbon.
If you still can’t find it, contact Karbon Support and request a resend.
Important:
Keep these details confidential and secure, they are required for receiving payments into your account.
Do not share them publicly or with unverified parties.