How do I track the status of my transfer from payer to Karbon and from Karbon to my bank?
1. From Payer to Karbon
Ask your payer for the tracking link or transaction reference number provided by their bank or payment provider.
Use these details to monitor the transfer progress through their payment network (e.g., Fedwire, SWIFT).
2. From Karbon to Your Bank
Log in to your Karbon FX dashboard and view the live transaction status.
For most domestic bank transfers, updates appear in real-time.
For certain cross-border routes involving intermediary banks (especially in different time zones), status updates may take a few extra hours to reflect. Additional Proof of Progress
For outward remittances, you can request a SWIFT copy showing the payment’s movement through the banking network.
For inward transactions, you can request a Payment Credit Advice confirming that the funds have been credited to Karbon’s account and are on their way to your bank.
Can I export my transaction data for accounting or reconciliation?
Yes, you can easily export your transaction data from the Karbon FX dashboard for accounting, audit, or reporting purposes. How to export: Log in to your Karbon FX account. Navigate to the Transactions section. Select your preferred date range and filters. Choose an export format: CSV or XLSX. Download the file directly to your system. Alternative Option:
If you require a custom report or face any issues exporting, you can contact Karbon Support, and we will prepare and share the data file with you.
Is there an outward remittance calculator?
To get accurate pricing for your outward remittance, please contact your Karbon Account Manager. They will provide the latest rates, including transfer fees, live FX conversion rates, and the net amount your recipient will receive after all charges. This ensures you have the most up-to-date and tailored information for your transaction.
How do I create a payment link?
Log in to your Karbon FX account and go to Payments → Create Payment Link. Add the recipient’s name, email or phone number, the amount, and the currency. You can also add a short description or invoice reference. Choose how long the link will be valid, then click Generate Link. Share it with your customer by email, WhatsApp, or any other way you prefer. Tip: Pre-filled amounts make payments faster and reduce mistakes.
How do I create an invoice?
You can create and manage invoices directly from your Karbon FX dashboard in just a few steps: 1. Access the Invoice Tool Log in to your Karbon FX account.
From the sidebar menu, select Create Invoice.
2. Fill in Invoice Details
Buyer details: Name, address, and contact information.
Invoice number and invoice date.
Item or service details: Description, quantity, rate, and total amount.
(Optional) Upload your company logo for branding.
3. Save or Finalize
Save as a draft if you need to make changes later.
Once finalized, the invoice will:
Be stored in your dashboard
Sync with your transaction history for easy reference
Tip: Draft invoices can be edited anytime before they’re issued to the buyer.
