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To update your profile details (e.g., contact info, address, bank details), please reach out to Karbon Support with your request. Important Notes: Changes to legal entity name, registered address, or bank account details usually require supporting documentation. The exact documents needed will depend on: The type of change Your account profile (e.g., individual, company, partnership) Why we don’t list all document requirements upfront: Each change is reviewed individually by our internal teams. This ensures we only request documents that are genuinely required, avoiding unnecessary back-and-forth. Once we review your request, we’ll confirm exactly what’s needed so you can provide everything in one go.

Settlement timelines depend on when your transfer request is initiated relative to the forex cut-off time: Transfers initiated before 3:00 PM IST (Forex Cut-off Time) If your transfer request is submitted and processed before 3:00 PM on a working day, the funds are typically settled into your registered Indian bank account the same day, usually by end of business day (EOD). Transfers initiated after 3:00 PM IST Requests made after the 3:00 PM cut-off are processed on the next working day, with funds credited by EOD of that day.

Your bank/account details are shared with you via email on the day your Karbon FX account is activated. If you can’t locate them: Search your inbox for the activation email from Karbon. If you still can’t find it, contact Karbon Support and request a resend. Important: Keep these details confidential and secure, they are required for receiving payments into your account. Do not share them publicly or with unverified parties.

Fedwire (U.S. Domestic Transfers) Typically credited within 0–1 business days. In most cases, payments sent before the cut-off time arrive on the same day. ACH (Automated Clearing House – U.S.) Usually credited within 2–3 business days, as ACH transfers are processed in batches. SWIFT (International Wire Transfer) Generally takes 1–3 business days, depending on the originating bank and intermediary bank processing times. SEPA (Single Euro Payments Area – Europe) Typically credited within 0–1 business days, provided the payment is sent before the sending bank’s cut-off time. Important : Timelines exclude weekends and bank/public holidays in the sending country. Delays may occur due to compliance checks, incomplete payment details, or intermediary bank processing. You can monitor the payment status in your Karbon FX dashboard under the “Inward Remittances” section.

Karbon supports all major currencies for international transfers, except those restricted by the Reserve Bank of India (RBI), for example, currencies from Russia and Ukraine. Important considerations: For less common (exotic) currencies, we recommend checking with Karbon Support before initiating a transfer. Some exotic currencies may: Require special routing through specific correspondent banks Incur higher intermediary charges Currency availability can vary based on: The correspondent bank network we use The transaction type - inward or outward remittance Tip: Always confirm currency availability in advance to avoid delays or unexpected charges.

The documents required for registration depend on your business type (e.g., sole proprietor, partnership, private limited company). Commonly requested KYC documents: Incorporation documents (as applicable) PAN (Permanent Account Number) GST certificate (if registered) Registered address proof Identity proof of authorized signatories Additional documents (if requested by the bank): Board resolutions approving account opening or transactions Proof of business activity (e.g., invoices, website, marketing materials) Contracts or agreements with overseas clients Our process: Once you apply, our onboarding team reviews your business type. We share a customized checklist tailored to your profile, ensuring you only prepare the documents you actually need.

1. From Payer to Karbon Ask your payer for the tracking link or transaction reference number provided by their bank or payment provider. Use these details to monitor the transfer progress through their payment network (e.g., Fedwire, SWIFT). 2. From Karbon to Your Bank Log in to your Karbon FX dashboard and view the live transaction status. For most domestic bank transfers, updates appear in real-time. For certain cross-border routes involving intermediary banks (especially in different time zones), status updates may take a few extra hours to reflect. Additional Proof of Progress For outward remittances, you can request a SWIFT copy showing the payment’s movement through the banking network. For inward transactions, you can request a Payment Credit Advice confirming that the funds have been credited to Karbon’s account and are on their way to your bank.

1. How Limits Are SetYour per-transaction and annual transfer limits are determined during account setup.These are based on your KYC verification, bank partner policies, and RBI regulations.2. How to View Your LimitsLog in to your Karbon FX dashboard and navigate to the Account Settings or Limits section.Here, you can see your current transaction and annual transfer limits.3. How to Request a Limit IncreaseContact Karbon Support and share the reason for the increase.You may need to submit supporting documents, such as:Recent invoices or purchase ordersSigned contracts or agreementsTax filings or audited financial statements4. Approval CriteriaRequests are reviewed based on:Your transaction history with KarbonCompliance checks and bank partner approvalAdherence to RBI guidelinesHigher limits are granted only after all regulatory requirements are met.‍

Yes, you can easily export your transaction data from the Karbon FX dashboard for accounting, audit, or reporting purposes. How to export: Log in to your Karbon FX account. Navigate to the Transactions section. Select your preferred date range and filters. Choose an export format: CSV or XLSX. Download the file directly to your system. Alternative Option: If you require a custom report or face any issues exporting, you can contact Karbon Support, and we will prepare and share the data file with you.

To get accurate pricing for your outward remittance, please contact your Karbon Account Manager. They will provide the latest rates, including transfer fees, live FX conversion rates, and the net amount your recipient will receive after all charges. This ensures you have the most up-to-date and tailored information for your transaction.

Log in to your Karbon FX account and go to Payments → Create Payment Link. Add the recipient’s name, email or phone number, the amount, and the currency. You can also add a short description or invoice reference. Choose how long the link will be valid, then click Generate Link. Share it with your customer by email, WhatsApp, or any other way you prefer. Tip: Pre-filled amounts make payments faster and reduce mistakes.

Yes, we can provide GST-compliant invoices upon request. How to request: Email our Karbon Support team with your account details and the transaction(s) you need the invoice for. What’s included in our GST invoices: Your GSTIN (if registered) Karbon’s GSTIN HSN/SAC codes relevant to the service Applicable tax amounts All other details required for GST compliance Benefit: These invoices can be used to claim GST input credits where applicable, helping reduce your tax liability.

You can create and manage invoices directly from your Karbon FX dashboard in just a few steps: 1. Access the Invoice Tool Log in to your Karbon FX account. From the sidebar menu, select Create Invoice. 2. Fill in Invoice Details Buyer details: Name, address, and contact information. Invoice number and invoice date. Item or service details: Description, quantity, rate, and total amount. (Optional) Upload your company logo for branding. 3. Save or Finalize Save as a draft if you need to make changes later. Once finalized, the invoice will: Be stored in your dashboard Sync with your transaction history for easy reference Tip: Draft invoices can be edited anytime before they’re issued to the buyer.

You can check the latest fees for receiving inward remittances using our Inward Remittance Pricing Calculator, which provides a real-time estimate based on your transaction details. Charges may include currency conversion fees based on live FX rates, transfer fees that vary by the sending country, currency, and payment method, applicable taxes as per government regulations, and intermediary bank charges deducted by correspondent or intermediary banks outside Karbon’s control. Tip: Always review the calculator’s breakdown before confirming the transaction to understand the exact fees and the net amount you will receive.

Your e-FIRA (Foreign Inward Remittance Advice) is available through two channels: Email - Sent to your registered email ID once issued. Karbon FX Dashboard - Log in and download it directly from the Transactions or Documents section. Key details: e-FIRAs are typically available within 1–2 business days after the funds are credited. Make sure your registered email address is up to date to avoid missing notifications. Store your e-FIRAs securely for tax filing, compliance, or audit purposes.

Yes, a FIRA is issued for every eligible inward transaction. How you’ll receive it: Automatically sent to your registered email ID once issued. Also accessible from your Karbon FX dashboard for download and record-keeping. Tip: Keep your FIRA copies securely stored, as they are often required for tax filings, compliance, and audit purposes.

If a payment fails, contact Karbon Support immediately so we can help identify and resolve the issue. Common reasons for payment failure: Incorrect or incomplete account details Compliance holds pending document verification Intermediary bank rejection due to missing or mismatched information Insufficient payment details in the payment instruction Regulatory restrictions in the sending or receiving country What happens next: In most cases, funds are either returned to the sender or held temporarily until the issue is resolved. Our team will work with you (and your payer, if applicable) to correct the issue and reinitiate the payment if needed. How to speed up resolution: Share complete supporting documents (e.g., payment proof, bank confirmation) Provide any additional information requested by our team promptly